Cold open
I think actually the follow on can really damage fund returns. You should buy your ownership at the lowest possible cost. And then especially in the growth market that we’ve been on where the follow on is done at four or five x, Say your initial cost was 5 or 10,000,000, and you were spending an additional 5 or more in pro rata, but at a much higher valuation, then your blended average suddenly looks a lot worse than having just bought your ownership at a lower cost.
Intro
I am so excited for today’s episode with Ophelia Brown, one of the hardest working and most tenacious people in venture. In just a few short years, Ophelia has scaled Blossom from the new fund on the block to one of Europe’s leading Series A firms with a $475,000,000 latest fund to boot. Some of Ophelia’s breakout investments include Checkout, Duffel, Tines, and MoonPay. And prior to Blossom, Ophelia was a GP at LocalGlobe and a principal at Index Ventures, where her investments included Robinhood and Typeform. But before we dive into the show’s
· Sponsor read3 min · 457 words
day, Coda is the doc where teams can work on entire projects from start to finish with everything they need all in one place. Think about the way your team works today. All the work is spread across a variety of different documents, spreadsheets, and a stack of work flow tools, it’s really tough to focus on getting things done, let alone getting them done together. And this is why you need Coda. Coda is the doc that brings it all together by putting data in one centralized location regardless of format, meaning elimination of roadblocks that can stop your team in their tracks.
This is really what slows down productivity and collaboration. And with Coda, your team can operate on the same information and collaborate all in one place to get projects across the finish line faster. If you’re ready to join the efficiency revolution with Coda, take advantage of this special limited time offer just for startups. Sign up today at coda.io/20vc and get a $1,000 startup credit on your first statement. That’s coda.io/20vc to sign up and get a startup credit of a thousand dollars. And speaking of tools we cannot live without, you probably know Brex.
Brex was the first corporate card for startups, but Brex has grown a lot since then to scale up right along with its customers. Now 90% of Y Combinator grads trust Brex as their all in one financial stack. I get to speak to founders all day, and I know how important having the right financial stack is to their success. With Brex, you get fast access to high yield business accounts, high limit cards, and rewards like cash back and billboards to fuel your growth. Beyond that, Bryce has the venture debt, financial modeling, and spend management solutions you need to run your startup globally and well.
So are you ready to make your future CFO proud? Learn more at brex.com/20vc. That’s brex.com/20vc. And finally, if Coder and Brex make your team work more efficiently, Intercom makes modern customer service software that really redefines how businesses support their customers, and their platform connects businesses directly to customers using powerful messaging and automation. Intercom enables teams to scale support without investing more resources, leading to happier customers and more efficient support teams. And Intercom is used to send over 500,000,000 messages per month and enables interactions with over 600,000,000 monthly active end users trusted by customer service teams at more than 25,000 global organizations, including Atlassian, Amazon, and Lyft Business.
Checkout this amazing offer. Eligible startups get advanced intercom features at a 95% discount. So do not miss out. Head over to intercom.com/20vc to find out more. Three, two, zero.
You have now arrived at your destination.
Conversation
Ophelia, I am so excited for this. I always love the excited tone that I have at the beginning of shows, but thank you so much for joining me today.
Thank you so much. I’m thrilled to be here.
I wanna start with you. So I always start with the wonderful world of venture in the entrance, but how did you make your way into venture and come to found Blossom Inth?
I always hear that Blossom is long in the making and short in the making. Long in the making in that, I think I always knew that I wanted to have my own company or build my own thing. My parents taught me in the early days of paying your own way, and I started with a side hustle trying to wash car windows near our house before my mom put a stop to that. And then the big idea when I was a teenager was that I wanted to be a restaurant owning DJ.
Again, my parents put a stop to that. Right off to university, and when I started my MBA, I thought that was finally my journey into being an entrepreneur. And then I realized I had this pattern of bad ideas. And the latest one that I was working on was a peer to peer car sharing startup, like Zipcar without the assets. I was beaten to market, and I thought, okay, we’ve gotta stop this. And I started thinking about venture, thinking, if I’m gonna build something, I may as well learn the investment side and hopefully come up with a much better idea next time.
I was very fortunate to get a job at Index in their London office. And I just fell in love with the investing side. I just loved enabling entrepreneurs, working with them, and I realized that I was much better suited to that than building a company. But the passion to start something never really left, and that’s why I say Blossom was short in the making and that I returned to being an entrepreneur and decided to raise awareness.
You said there about enabling entrepreneurs. Totally agree. I would say that where you’re world class is bluntly winning. You are unbelievable in terms of winning the most competitive deals. And I’d love to understand, so when you think about your own hustle in terms of what it takes to win, why do you think you win such competitive deals, and what do you do to do that?
When I want something to happen, I just focus on making that thing happening. And so when it comes to working with an entrepreneur or wanting to support them or partnering with them, it’s just relentless focus on achieving that. Bluntly, I don’t think I hear the word no. And I think probably the passion and the commitment and the dedication that comes across, I think it’s real. It’s genuine.
Can I ask one weird one? And again, we do have these printed schedules for anyone watching video. Fuck it. How quickly do you know when someone’s special? Because often I worry that I’m taken in by the salesperson. How quickly do you actually get excited and lean in versus it takes a bit of time to see how special someone is?
I think about this a lot, and I think during a meeting, if there was like a radar of I’m in, I’m out, I’m in, I’m out, I’m constantly trying to test myself. Okay. I’ve fallen in love within the first five but is this love real? Are they just too much of a salesperson? Am I caught up in the pitch? Or should I be more cynical here? And the constant questions of going through my mind. I hate pitches. Right? Whenever I meet with a founder, I’m always telling me your journey, and I want to understand why you’re doing this and what your ambition is and what your drive is.
I think I come with a lot of questions because I’m just trying to understand. I would say within the first meeting, I come out with a decision of go, no go.
How fast do you move post that? Because I think this is another thing where Orange is quite lethargic. How do you think about the cadence post that?
I think it’s a balancing act, actually. I don’t love moving super fast. I think that actually becomes perpetuating myth in the marketplace. I Blossom signed a term sheet within forty eight hours. But, actually, for a first meeting to forty eight hours, that’s not a reality. So I did the analysis. Now we’re a few years in. I think we normally know founders for six to eight months pre investment because I love to get to know them, how they work, how they execute, how they hire. The investment thesis and decision whether or not to invest is actually made pretty early, and then there’s a period of time.
A lot of founders, I’m heads down, especially the ones who’ve got great seed investors all are hot. They’re like, I’m heads down, and I’m not meeting investors. What do you do then when you wanna build the relationship, but they’re heads down?
I get it from a founder’s point of view. I’ve got better things to focus on, but you and I know this from fundraising ourselves. There was so much to be said for the relationship that you built. I don’t know how people would decide on a VC that they want to work with within, you know, forty eight hours or a week. You want to know how that person’s going to be able to support you, how they’re gonna work with you, challenge you, open doors. And so I try and explain that to a founder whose head’s down.
It’s okay. I would like thirty minutes of your time. I’m not gonna come with the bog standard questions. I’m actually gonna use this to show how Blossom can bring value or how we can help. I’m my seat at the table for the next four, six, eight months. And most of the time that works. There is also a flip side, which I think has become more prevalent in the market recently, where founders have raised a lot of capital very early on and actually realized that they do need to build some product and execute for a bit before they have more investor conversations.
So it’s also understanding where they are on that journey, whether you are six, eight months off a fundraise or you’re whether you’re eighteen months off a fundraise and what the right time to engage is.
Mansion of the joys of fundraising there, I obviously love it because I’m insecure and egotistical. Good at it. Thank you. But it honestly, a lot of it is, like, is asked if you’d like, and they like me. But my point with that is, what are you running from? I think it’s such a powerful question that reveals a lot.
We’re going deep.
Yeah. Okay. I did this awfully, deal dynamics. Now
it’s like hard guys and valor going, but the deeply philosophical ones. So I actually did study a lot of philosophy when I was at university. It was part of my undergraduate degree. And I say that because it teaches you enough to know that from what you’re running from or everything about your life is basically trying to escape from the very reality of mortality, Life is finite. So that’s why we busy ourselves. That’s why we seek enjoyment in things is because if you are paralyzed with nothing to do, you would then end up worrying about that.
Not sure. It’s the best.
Wow. We went we went deep. I was not expecting that. Went to mortality.
Which is more about an enjoyment of life. I’m trying to take every minute that I can and make the most of it. I love that.
And we’re going very interestingly from mortality starting your own fund, Mickey Malker is it’s the end of the day. Why not? And Mickey Malker, because I spoke to him before, he’s obviously a mutual friend of ours. And he said that you got some advice when starting Blossom. And he asked me to ask, what was this advice, and how did it impact your thinking? I know I’m jumping around. Just roll with it.
I love Mickey. Mickey’s one of the people that I respect the most. The one thing that really resonated or I took away from was that he told you you have to really follow your own judgment and believe in you and do things your way. I think that serves a lot. In beginning, when you’re starting something, you’re so unsure of what’s right, what’s wrong, or whether you do it one way or whether you build for one LP, etcetera. But he was very fixed on you just do it like that.
And my big thing was whether I started as a single GP, and obviously, Mickey is a single GP. His piece of advice that I couldn’t quite follow, which hats off to anyone in venture if they achieve this, to one and done close as a first time fund.
I love that, man. I think that’s so true on the GP side. I think it’s knowing your strengths. Do you wanna dive on kind of Blossom itself? Because speaking of knowing your strengths, I think you’re a phenomenal picker. And when we think about portfolio construction, how do you think about how many companies, the right level of diversification, how many is enough?
So this is where we differentiated the model quite a bit. We said we wanted to build a new fund specifically for early stage in Europe. Our general view is that Europe is a growing ecosystem, and there’s a lot of promise here, but it’s not the size of Silicon Valley. Sure. So that means there’s going to be a finite number of companies that are built every year in Europe, and we just want to be the best possible partner to those companies. And so rather than try and build a fund of thirty, forty companies, and then build that over two, three years, We said the number of quality companies that we can be great partners to is actually probably smaller than that, and that’s be super concentrated.
So fifteen, twenty companies per fund and try and be the best possible partner.
So when we think about that sorry. I’m just running through the numbers now. So you have a 475,000,000, and then you have 15 to 20 companies. So that’s 20,000,000 per check?
Yeah. So the four seven five will be more like 20 companies rather than 15. So fund one was 10 companies, fund two is 15 companies, and fund three will target.
Okay. So
So that kind of grows in line with the growth of the European ecosystem.
Got you. So we’ve got 20 companies. How do we think about reserves and reserves management?
So we actually don’t reserve the standard, and this is something I think I learned from previous venture experience when I was working for other funds is that I think actually the follow on can really damage fund returns in that you should buy your ownership at the lowest possible cost, which is the initial cost of seed or Series A. And then especially in the growth market that we’ve been on where the follow on is done at four or five x, and not a lot. You’re somewhat derisked, but you’re definitely not completely derisked to the point of both investments.
So you could be spending an additional year. Say your initial cost was 5 or 10,000,000, and you were spending an additional 5 or more in pro rata, but at a much higher valuation, then your blended average suddenly looks a lot worse than having just bought your ownership at a lower cost. So we said we’re just going to do initial investment with a very small amount of follow on if our companies need help getting to an exit or struggle to raise. So 95% of our investment will be for initial.
The difference between our structures is in my current fund structures, I generally do it with lead and master. Yeah. And so, bluntly, I’m not on the hook for it when there’s a bridge around needed or now when even you can have great companies, but Series B investors are kind of few and far between if you’re not in AI. Are you worried that your reserves ratio or lack of will actually suddenly be very needed by a generation of Series A investors or Series A founders that don’t have the Series Bs as readily available as they were in the last few years?
No. We’ve always said to founders, be in control of your own destiny, Manage your runway and your burn, and don’t expect that a raise is just automatically twelve months out. You have to be able to control how fast you go or not. And when we fund them at Series A, we said, here’s enough capital over twenty four, thirty six months post our investment. And let’s be honest, if you can’t raise capital after that point, you probably aren’t building a viable business. And we feel that’s enough runway for you to really give it your best shot, and we’ll work with you for all efforts beyond that.
But if you can’t after that and you’ve run out of cash, we shouldn’t be investing more to extend your runway. We just have to be honest at that point. There wasn’t a viable business.
No. Listen, I do agree with you there. I guess my question is, though, on the sell side when you’re selling an entrepreneur. Often, I get founders that say, x multistage fund. They can do the b, they can do the c, they can continuously reinvest. How do you combat that argument when you’re trying to sell a founder?
But the reality is even for a multistage fund when they could theoretically do the b c they’re still underwriting that new investment. It’s not like they blanket just give you the BCD. You have to perform in order to get that capital. And actually, by us not investing at that stage, we are so aligned with the founder and trying to get them the best possible raise at the next round. It’s actually never been an issue with a founder when we’re talking about investing.
How do you tell a founder that you’re not gonna reinvest? It can be a difficult one if they just even expect a little bit. But say a company is not performing. How do you deliver news that actually I’m not gonna invest again?
I think the founders themselves normally know when it’s working or not working. It’s not coming as a surprise. We’re working through there’s a budget. There’s a business plan. These are the KPIs that we’re working towards. Every month, we’re talking about what’s working, what’s not working, if not beyond more frequently than that. It should never come to a founder as surprised as what you’re thinking. That’s my philosophy. Then you’ve misled them somehow.
I find that happens a lot, though, especially in Europe where it’s, like, doing great. I feel you’re doing great. And then three months before fundraisers, we’re not actually in a position in this. Really?
A lot of funds have earned a really bad reputation that way, where founders have come back and thought this whole pitch. Oh, they underwrite all of the next rounds, and then they turn up at these investment committees where a bunch of partners also have no idea what’s going on in the company. And then, like, I turned up at this partnership meeting, and no one knew what we were doing or how we’re performing, and suddenly I don’t have a term sheet.
I think ICE is the most inefficient decision making processes ever. Genuinely, you turn up in a space where you often have these big general partnerships with the fintech partners chiming in on the consumer social deal. They don’t know. They know the benchmarks. They haven’t really met the founders more than once other than the partnership meeting and say, I agree.
That’s why we did away with the ICE at Blossom. It just didn’t make sense from what I saw before is that there would be a subsection of the team or one partner or two partners that spent an incredible amount of time with a company, built a thesis, and then, as you say, a lot of other partners come to it fresh for forty five minutes. How can you judge from that time? Sure. So much goes into building a business. I feel like the IC formed a very political environment.
I totally agree with you. Do you agree with signaling? A lot of people say, oh, it’s incredible signaling risk. And then a lot of other people say, oh, it’s actually over exaggerated. Do you agree with signaling risk? And how do you advise founders on that?
There is signaling, but a good investor doesn’t necessarily pay attention to this. Shouldn’t be worried about whether x is investing or not investing or this or that. You should have the courage of your own conviction. You have to decide whether or not you want to make that investment. You have to decide what the inputs are that you place value on. The rest of the signaling, don’t worry about it. And think about how many great outcomes have been where the journey has not been straightforward.
I totally agree. The thing that I see when I look at the companies that work and those that don’t for me is speed of execution. It’s the biggest determinant of success. Do you agree with me on speed of execution being the most important thing when you think about what’s worked in your portfolio?
Definitely speed of execution. There’s courage and the conviction of ideas and how to move on things. There’s no analysis paralysis. The best founders, there’s something a bit difficult about them.
Do you always get that pre investment?
No. You
just see it post. No.
It’s an incredibly hard being an entrepreneur. You have to make a 100 decisions a day. Some of them are not gonna be favorable. Some of them are gonna be difficult. And sometimes if you decide to go down one path, you can’t be fazed by every decision.
I see here’s a bit of a deep one, but I applied to investing. How do you think about your relationship to regret? Naturally, you make a bad investment and you regret making it. How do you think about that relationship to regret as an investor? I don’t
have
regret. I have learning. Alright. That was brilliant. That was like I worked too hard in a job interview. Okay. You have learning. And so you then reflect tell me, do you actually do a session and think, what did I learn from that?
Absolutely. I remember one of the first investments that I made when I was at Index, and Neil asked me, so what’s your learning from that? That really struck me as that you must take something away from a bad investment. It wasn’t just bad picking. Something happened afterwards as well. So what did you learn? And I do fundamentally believe and never make the same mistake twice. So there’s always things to be learned.
What do you think is the biggest mistake you’ve made?
So I think investors can get fooled into thinking something is a great investment thesis and ignore the practicalities of execution and execution risk, etcetera. I think a lot about that. You can build a beautiful investment thesis around why a piece of software might work. But if the team isn’t right or the geography isn’t right or there’s something wrong with the market, then you’ll still be wrong.
Totally.
I’d take away a lot from was it team? Was it market?
So what was your biggest mistake?
I think biggest mistake is team, always. It comes back to execution speed. And this is why I love to know teams before investing. I think the other thing is and I learned this earlier on is that suppose that you are going to do the building. So you can throw a lot of ideas at a founder and say, oh, but if you do this, then do this. But they have to want to do it. The ambition, the drive, the ideas, so that I learned very early.
You said there were learnings. I have to ask, we see a lot of scout programs. I think every big fan has a scout program. You did the Blossom Scout program. They didn’t work. Why didn’t it work, and what were the learnings from that?
We were really trying to innovate on this concept of scout program, and Blossom wasn’t during pre seed or seed. And there were lots of founders that we thought deserved to raise capital that they just weren’t for us. As on one hand, enabled them to be successful in their fundraising. And on the other hand, there were loads of operators in Europe that were starting to think about angel investing. They might have deal flow, but they wouldn’t have time in terms of judgment, or they didn’t have the capital, etcetera.
So we said, we’ll create an angel program where I think it was 15 angels operators. There’s some really great names. And we said, we already have the deal flow. We’re gonna bring you the ideas. You, as a group, form the IC and decide whether or not you want to invest, and then we’ll facilitate the administration and the capital, etcetera. It was meant to be 250,000 per investment. It was a great idea, but as I said, all these operators were starting to be angels. And actually, what founders wanted was a 10 k check from one angel and a 10 k check from another angel.
They didn’t want to group at $2.50. So it just didn’t work for the market.
No. I totally agree. I we actually hosted dinners here, and we had an angel dinner the other day with several people who were angels and they were scouts. And they were like, the best deals are going in my angel checks. And it’s not because I’m being devious. It’s just because I turn up with the scout checks. And they’re like, no. No. No. We don’t want the name of that. No. We take your money, not the fun money. And I thought that was really interesting that actually was a real pushback.
Why don’t you do seed, though? If you look at, what, really, every big fund now, they’ve all aggressively moved towards seed. Why didn’t you do seed?
We actually pulled out of seed. I do worry. Actually, when I look at all of the deal activity in Europe that it’s all at seed stage at the moment, and it’s the multistage funds, new seed funds, etcetera. And we said, no. We’re just going to stay to our swim lane and just do Series A. And I think it was a combination of things. For a seed fund, you need diversification because there were things outside of your control. The loss ratio at seed is just much higher, and you probably do need that diversification, whereas it doesn’t suit so much and really concentrate this time.
And the other thing is where we feel that we can add value as partners is really at that inflection point when you come to a where you have some initial signs of product market fit, and you want the capital to help you scale to that predictable and repeatable revenue stage. That’s where we feel that as our expertise, we can really help companies. And at seed, it’s much more about finding PMF. We didn’t feel as VCs. That was so much of our where we could help. I think there are some VCs that are really good at that.
But also a lot of finding PMF is within the founder’s control. You started the company because you have an idea of something that needs solving or a product that has to be in the market. So what can we tell you from a product perspective? Probably not much at that point. I also think when it comes to hiring at seed, a lot of the hiring is from your network. It’s not where you’re thinking about that. The first hire that’s out of your reach where my investor really helped me get that incredible VP sales or incredible VP talent.
Do you take board c’s? Not at the a stage. Because we only make five investments a year, coming back to the concentrated approach, we have three partners, and we say all of us support you at that stage. When it comes to the point of appointing a board, you a, know the Boston partnership really well, so you can decide which three of us you want as your board member. But also the support that you need at the a stage is different from the board governance and the role of a board.
We’re just very much here to help you in the build stage. So we meet regularly. We have on sites with all of our teams every month. We have WhatsApp groups. We’re very regular in contact, but it’s not a board forum. It’s much more, we’re with you as partners. We’re an extension of your team. Let’s think about how the business is tracking. Have these strategic discussions. You’re not quite ready for that board format.
It’s a weird thing where the conventional wisdom is that you shouldn’t have boards too early. But the more I do precede and see, the more I think you should have them as early as humanly possible. And it’s not an arrogance. It’s as an investor, hundreds of different situations. And you can stop people doing really silly things, which when you’re so ingrained in what you don’t see in that city. I’ve done them as a founder. I’m sure we’ve both done things as a founder. Like, oh, I was obviously wrong.
And that could have been so easily stopped had there been some form of controls, sounding boards that was more formal than just the investor update that you mostly honestly just get as a pre seed and a seed investor.
So that I agree with, But that’s why the structure of our support and also, you can get all of the governance rights, etcetera, and the shareholders’ agreement doesn’t have to be at the board level. What you would need to facilitate is what you’re saying is you want regular communication. You want insights into what’s going on. We always say we want to know the bad news as quickly as possible because that’s how we help you figure it out.
Yeah. No. Also, I think as you scale, not but the really silly things like going after a completely wrong ICP, you don’t do as much because you have the data. You have a lot more understanding. It was dev actually at MongoDB that said the thing with information is it flows at different velocities. Good information flows very quickly to you, and bad somehow takes a lot longer, which I thought was actually really good.
And it’s true. I feel that after the investment, you work so hard at building that relationship with the founder to make sure that they feel comfortable giving you the bad news because that’s how you support. As we said, not everything is gonna go up into the right. There are going to be all kinds of problems. But if you feel comfortable sharing just so you know, we worked so hard to win the investment and win being your partner. We worked really hard to help you solve that.
Listen. We are very honest with each other. You have the most stellar founder references from people that work with you. You mentioned that I sometimes regret that we don’t do seed. Do you struggle with home? And how do you think about that kind of regret minimization on deals that you didn’t do?
FOMO investing has never quite made sense to me. If at the early stage, it’s all about seeing something that someone else doesn’t, then there shouldn’t be 15 timesheets for a deal because that means everyone’s seeing the same thing. I actually try and stay away from those kind of deals
because Do you know sorry. I’m jumping in. But do you not think with the commoditization of data that we have today, we have four data platforms here, which track everything from head count growth, revenue growth, Alexa, web rankings, everything. And I know that all the other multistage funds happen too. One of my friends is a very pedigreed operator, and they got 28 pings from associates on one day because they showed up on a data platform.
That’s not thoughtful of
But we’ve moved from this college industry to this low margin, high velocity business, whether we like it or not. Is it possible to still do that?
The last five deals that we’ve done, there has been no single competing term sheet. I mean, we could be doing something horribly wrong, but you’re with me in one of the last investments.
And suddenly, is, like, a competitive one. Suddenly
That that feels very integral to, you know, signed the term sheet and they got called up by a competitor fund that same day being like, don’t sign. We’re coming to take you out for dinner. Don’t sign. How can you, like, interject on a deal so late in the process?
How do you reflect on your own relationship to price and when to pay up and when not to?
It comes back to the philosophy of there are only finite number of outcomes that are gonna matter each year, and you just want to be the best possible partner to them. And for our fund model, we’re pretty explicit that we want 20% ownership because if you’re going to be one of 15 or 20 companies, we really want you to matter in the portfolio, and we’re gonna work incredibly hard to help build value, etcetera. And a function of, therefore, price is how much capital do you need to scale your business the next twenty four months in your evaluation.
If you’re, like, plus or minus around the margin and you’ve decided that one of five businesses you want to partner with that year, it doesn’t matter that much. If you are moving away so far in price that you can’t believe that this company can be material to you and therefore to your LPs, I believe that’s stretched too far.
20%. That is a time gone by that I look at fondly, but a time gone by. Do you worry that actually it’s a little bit of adverse selection just because I don’t know many funds at all that get 20% consistently anymore?
No. I don’t worry about adverse selection.
Do they push back when you say we need 20%?
Not all the time. But it actually becomes easier the more proof points you have of how we can support.
Does it not make it also harder to construct rounds? Because it is a a large chunk of rounds. If you’re gonna bring other people in, you’re gonna be diluting 25, 26.
We lead. We don’t work with other VCs. So we might work with occasional angels that want to be alongside with us. That’s a founder’s choice. We obviously make introductions to people that we think are gonna be relevant, but the founder will choose. But it’s not like seed. There’s not room for more than one investor.
Do you do outcome scenario planning? Say, we’re in the same team. If you actually think about how big your true winners can be, if you have a $5,000,000,000 company and you have 10% at exit, which, you know, you could have with dilution on a 16% initial holding, there’s your fund return. And so, potentially, the 20% is too aggressive. My question is, do you do outcome scenario planning, and how do you think about
it? We do. And I would challenge that if you started with 15% by the time of exit, you’re left with 10%.
Why?
How many more rounds the option pulls to only suffer 5% dilution from the Series A to exit would be pretty impressive.
How do you think about European Vanchors Day as a product? Are you like, yeah. I think it’s pretty adequately served. Are you like, actually, there’s quite a lot of mediocre players?
Venture is a very transparently competitive sport where the founders ultimately choose who deserves to be in the ring, which is quite an exciting industry to be in. Like, you constantly have to earn your place. I think what’s exciting about Europe especially is ten years ago, European founders felt that they had to go to the valley to raise capital because there wasn’t sufficient capital in Europe. Now a founder does not have to leave. Everyone’s here for them to choose. The nature of the conversations and the way that they’ve risen to that and wizened up is actually incredible to see.
Founders are getting better support, better information, because they have suddenly realized that they are in control of who they get to choose to be on their cap table.
I agree. But I actually just look at over the last three months, I’ve seen three deals now where US VCs, multistage have come in and won against seed VCs in Europe and multistage VCs competing in seed. And I haven’t seen that before. Three in three months where they’re, like, supremely hot deals, and they’ve chosen US multistage over European.
So I find this really interesting, And I think, like, European VC has an image problem. You can help with
this. That’s terrifying, Liz.
So if we look back at the history of European unicorns and look at who supported them in seeds and series a, it wasn’t US multistage facts. So there is something to be said for the European firms at the early stage who have the understanding, the network, etcetera, who support these companies. But there’s obviously a lot of prestige with US venture and these brand names. And I think for some founders, that’s really important. But I think that if European VCs did a better job from a PR perspective of how they’ve helped build these companies at the early stage, founders wouldn’t have this kind of they feel like it’s a lesser to pick from a European VC.
But it’s the ones on the ground who understand who are going to be able to help you.
Essentially, you said about me having a role in that European VCs suck at telling stories. And I know often people are like, oh, why didn’t you have more European VCs? Honestly, they they really do not articulate stories well, and they’re not inspiring, exciting. They don’t resonate in a way that US VCs absolutely do. It’s really interesting. US VCs sell their product better.
Americans are very good at selling. Where do you
think, actually, as an investor, I should improve?
I think over the years, I’ve come to realize so many different ways of looking at something. You really have to focus on broadening the mind. Narrow does not necessarily lead you to good places. You’ve got to have the courage of your conviction. You’ve got to be able to have judgment, etcetera, and you should be able to pay attention to what’s important or not. But it really does take thinking, oh, I wouldn’t have looked at it that way or not assuming that someone just thinks like you.
I spend a lot of time focusing on that, and that’s really why I like a diverse partnership.
You said you don’t have ICs, but you mentioned three partners there. How do you actually make investment decisions?
So a lot of discussion and debate. It’s very iterative. We won’t just have a company come meet us present for forty five minutes. We spend a lot of time thinking about challenging each other on the investment thesis, the market size, whether the team strengths are, whether it aren’t. And the more you go along, you come to realize, like, where you stand on different parts of the investment. Once we decide to invest, even if we’ve disagreed over points, because we all support together, we’re all committed to this company being successful.
Do you agree with the disagree and commit as, like, a Yes. You do?
Absolutely. This comes back to you’ve got to believe that some something that someone else doesn’t at the early stage, and so you have to give partners a place where they feel that they can articulate. I see that you don’t see that, but I very strongly do. And then if a company is gonna be one of our fifteen, twenty companies be committed.
Can I ask a weird one? But I had David Tish on from Box the other day, and he presented this framework for advising founders on rounds. And he said, you have three variables to really think through. One is price, two is the size of round, and three is the brand of the investor. Which two you have out of the three is my question when I ask you that. Price, size of round, brand of the investor, which are the priorities, and which do you let go?
Price and round. So I think that it comes back to the how many venture firms are there in the marketplace and what does brand really mean? Actually, this comes from the hard boon. You are a new fund. When Blossom started, we didn’t have the brand of a 20 BC, and we were no brand firm. We really had to earn our right at the table, and some of the hardest fought deals were, do I go with a brand firm, or do I go with this unproven start up Blossom?
And we had to show this is what you get if you work with us. And I think the value that you get is more important than a brand. I think there used to be a thinking that brand will help me hire. Brand will help build publicity, but so many deals are done. When an engineer is choosing to work for company x or company y, they’re going for the mission and the product and the team. Great if you raise money from a brand name investor, but brand name investors also done 40 other deals that year.
What would you like to see Europe do differently?
I would like to see those as companies scale, and we have fewer companies going from the Series C beyond to exit. I feel like there should be more shared learnings amongst that community. The the founders are very scared of reaching out to other founders because the founders are busy or whatever. But I feel like The US is much more like collaboration between helping people. And you’re part of a lot of these communities, etcetera, networks. Europe’s growing in those, but I think we could help push that forward.
Is there anything we could do to do that? Is that operating networks? Is that like angel networks?
I think distinction of investing versus helping build is very different. So I think angels have one place, but I think operating networks where it’s not just about supporting the founders, it’s about CMOs, CEOs, etcetera, really enabling them to be successful.
You know what I think Europe’s really just poor and is not okay is bluntly in LP provisions. And what I mean by that is I think it’s pointed a couple of ways. But, like, fundamentally, some of the largest pension funds in Europe don’t invest in venture, and that’s unthinkable in The US. I think when you look at a lot of educational facilities in Europe, we don’t have any allocation to venture. I know the budgets are much more in The US. I’m not asking them to invest the same amount.
They should be investing just for their sake. When it comes to fundraising LPs, how have your experience has been? You were a solo GP. I hate this question. Fuck. I can’t believe I’m asking it. But you’re a female solo GP. How was it for you?
I’m very glad that I was quite naive coming into the fundraise process. So I’d been at Index. I’d been at LocalGlobe.
But you don’t get to see a lot in in that Index, I presume. You don’t get to see I mean, funds got raised. Yeah. So Quick debate, PayPal. I
thought that’s how it would go. It was I mean, fundraising as a solo GP for Europe was brutal. There are two ways about it.
But why was it brutal? Just so many meetings, people saying no.
I mean, there were reasons that people would say no that I could understand, like, SoloGP. When people would tell you, I just don’t believe in Europe, and I found that no heart. This is the career that I just built, and this is the market that I really believe in. There’s not much I can do with that feedback.
But I’m also, like, to that, like and I don’t mean this agony. Why take the meeting? That’s like me meeting a SaaS company and then saying, I don’t believe in SaaS. I should never have taken a meeting if I didn’t believe in SaaS.
I mean, that’s one thing that I learned about the LP market is that everyone will take a meeting. So I remember when people would ask for the data room at the end of the meeting. And so if you’re a VC and you ask for a data room, it means that you really want to consider investing. And then I realized that we were sharing this data room, and no one was doing anything with it.
And so all this money that I thought I was so close to raising. Why
were they asking
for the data room
then? I guess there was this data inside it. It was interesting. There were stats in the European market.
Going in it.
It was just, why not data collect?
Oh, I love it when we deal with the theses on the European market. If you’re selling the market a lesson than I
have is That’s never gonna happen.
It it’s just done. I also actually say don’t ever sit in the data room unless you’re raising big large funds, you know, multibillion dollar funds or you’re in multistage funds. But generally speaking because actually, you have this paradox of choice where suddenly they give them 12 things in there, and they’re like, I’ll get to it later. And actually, you say, what can I help you specifically? You want my track? Great. I’ll send you my track. You want actually, I don’t know, the operator network that we’re building up?
That great. I’ll send you that. Give them what they want, not the link in some horrible docs and or whatever. Do you know what I mean?
I do. We were using Dropbox, which is also probably not that.
Oh, we paid extraordinary amounts of money for this thing. What was the most memorable LP meeting you have? Oh, that’s hard. With the French government with me, they were like, then university? I’m like, yeah. We’re short.
I mean, there were a lot of bad meetings. What’s the French equivalent of EAF?
BPI.
BPI. They asked me where my older male partner was.
Uh-huh. What do you say?
I was like, I don’t have one.
That’s terrible. That’s truly terrible. What would you change with LP markets?
Actually, it wasn’t something that I’d change. But when I came into market with the first founder, was like, we’re closing in thanks, Mickey, for the advice. We’re closing in three months. One and done, etcetera. And then I realized that, actually, this is a really long term relationship.
And you didn’t have those existing relationships. Correct?
I had a couple of existing
relationships. But it wasn’t like you were going to 15 that you had known for years.
Exactly. And then I was like, okay. I actually really understand why this takes time. I understand why you’d want to see our performance and our execution over some months.
Yeah. And so you did sorry. I am digging because I think that we have so many managers that listen here going through this. And it’s like, you did a close, and then you invested, or you just focused on fundraising?
So we did a first close within I think it was six months from beginning to the first close.
What sort of percent is that for you would you recommend to people? It doesn’t have to be yours personally, but, like, people
So the advice that I was given was get to 50%. Yeah. I don’t know whether that’s Halt’s, but that’s the advice that I was given. So that would be my
Yeah. I agree. If you get to less, it’s not sure enough.
Yeah. Yeah. I mean, we would have closed on anything. We just wanted to be in business, but we got halfway. And then there’s a provision in the LPA that says you have twelve months. And so after our first close, people took a lot of meetings with us. I think, to figure out how did that manage to get to our first close, what’s going on here. And I realized after those meetings, actually, they were never gonna invest. They were just, again, curious. And because we had the twelve months break the provision in the LPA to do the final close, people wanted to wait to see what investments we did.
I think you did the right thing, and it was a big lesson for me actually watching you externally was you did the closes, then you invested. You built a book of business. You showed the type of companies you like to invest in, also how you invested, how you thought the work that you did. Whereas I think a lot of people, or maybe just me, didn’t in my first funds and just focused on fundraising, which makes sense from a productivity perspective, but then you’re not building any form of book to show, and it makes it harder almost to sell, if that makes sense.
Yeah.
You’ve been through some partnership iterations. What lessons do you have on building great partnerships?
It’s the toughest thing. Yeah. I think finding talent, the right talent, building a culture, that is the hardest thing. And not necessarily something that comes naturally to an investor, like a founder. I think some people will really thrive in one workplace culture and not in another. And so trying to figure out dynamics between people and how people work in a certain environment, I think that’s what you go through at the beginning of the company’s journey is that some people are really good for that stage, don’t enjoy that stage.
Some people think that they will really enjoy a concentrated strategy, but actually won’t, etcetera. So there’s a lot of learning.
Can I ask you a weird one? I think the reason we get on is because we’re both quite intense and on all the time, which sounds like a humble brag. I’d think when I’m, like, literally messaging on weekends and getting pissed off with people why things aren’t being done, and it’s, ah, it’s the weekend. Do you expect people to be like you?
That goes to my earlier point. You’ve got to understand that people aren’t necessarily like you. Things that you can remind yourself that it is a Sunday morning, perhaps that message doesn’t need to be sent at that hour. But trying to tell yourself that you’re not intense, you’re not gonna act in an intense way or do certain things because that’s who you are. I don’t think you can fundamentally change yourself. You can improve yourself and definitely respect the other person and be conscious of how they are not like you.
But you’re an intense person that’s got you where you are, and there are parts of it you should really own.
Speaking of which, final one, I obviously think the world of you.
Some people, they don’t. I
think we had it as an Oreo the other day, which is, you know, that’s hard, soft hard. Maybe this is a shit sandwich. I don’t even know what it is. Whatever. It’s some form of metaphor of, like, food and shit.
But it
is.
Uh-huh. Who’s the crap?
Yeah. I think you’re great, but some don’t. Does that upset you? And how do you respond to that, whereas people think you’re abrasive or fundamentally challenging?
I definitely care. I think there’s ways that I come across that I don’t think people necessarily understand. Like, the abrasive thing, I peep think people don’t know that I’m actually much sire than you would think. When we’re at university or when we’re doing our MBA, there would be always a group of people getting drinks in the bar and being really social, and I’d be like, I’m gonna go and eat my work. And I’m actually more comfortable in a one to one setting than a group setting, but people think that means I’m a bracelet.
I really do care what other people think, but also that doesn’t prevent me from trying to be honest and be truthful and direct. So if I need to say something because I think it’s important that you hear it, as long as that message is delivered in the right way, I feel that’s how I should be. But I’ve never tried to be rude or etcetera. The whole she’s aggressive, she’s sharp elbowed. Do you think you’d say that if you’re a man? I don’t think people would say that if I was a man.
I think that’s a comment that people level up a woman all the time. And one of our favorite LPs when they were taking the references and they said, people say you’re aggressive, but I like it because I’m teaching my daughter to be precisely like that. Venture is a competitive sport. If you want to lead deals and you want to be a great partner to your founders, then you are going to inevitably be a bit sharper.
Totally agree. I I what matters is what the founders that work with you say, which is why I think it’s interesting to compare what your co investors well, not co investors, but people in the ecosystem say and what your founders say. Sorry. I had time to ask you. And now that’s done. We can do a quick play around. It’s my favorite round. Okay. What would you most like to change about the world of venture?
I don’t like the hype. I would love to go back to the art of deal making.
Do
you think that’s possible?
Is this not just a product of so much cash in the ecosystem?
I think it is a product. So I think it depends how this cycle ends.
What’s the hardest element of the entire Blossom journey? Do you remember a moment when it was like, this is hard?
The early days. Again, it goes back. They were brutal. Sometimes a no’s came out of places you didn’t expect to.
What did you tell yourself when it’s like that? The ones that hurt when it’s it’s close, and it’s a no. And you get that and you’re like, oh, I thought they were there.
This is what I would say to any founder or any person building a fund. 99% of it is sheer determination and perseverance. There was just no option not to get to a first close.
Totally agree with you. I think just human nature is you give up, which is something
But I think also a lot of that’s also what I learned, and this comes from my husband who actually raised a fund before me, and I owe a lot of my success to him. He was like, it takes eight meetings to close an LP. That was his rust all of them. I was like, why so many meetings? And he was like, they just don’t expect you to come back.
You know, like, yeah. The thing is I’d do it, like, eight days in a row. I’m here. Oh, it’s still here. Yeah. I’m still here. I actually heard a rumor once. This is off schedule, but just had a rumor that you, like, slept in an office waiting room to get a deal. Is that true?
That rumors be rumors that the myths per veteran. Anything to get a deal done. That’s
impressively weird, but I wasn’t sure where I landed. And then I was like, quite like my hotel, actually. But what’s the trend that most investors are ignoring right now? Crypto. I genuinely think growth crypto is potentially no. I’m being seriously one of the most interesting because you you got a thousand companies funded. I’m just making up numbers over the last two years. And, actually, listen, 15 to 20 will actually be incredibly strong teams and companies. Who’s doing crypto growth right now?
I know. Who’s even doing early stage crypto right now?
Me? I’m still doing. Guillaume has said this. How did you travel during COVID to get a deal done?
We go full circle, do anything to win an investment.
Where did you go?
I went to Paris.
Oh, wow. When you weren’t allowed to.
I was allowed. I have a lot of thanks to my partner, Rimer, who went to the details of how you could get into another country. And if you were traveling from your primary residence to your other residence, so I e, if my Estonian husband could go from London to Estonia via Paris with me, then you could get to Paris.
Have you ever seen the Netflix documentary with Carlos Gone? Like, Toyota executive who went in the, like, violin case or the cello case. Cello case is not a violin. He’s not that small. But I was just finishing you, like, getting in a cello case to go to Paris for a deal. Much cooler, you could have styled that one out. Cold email to Mike Moritz and Alfred Lin. Alfred said you were incredible with your cold email, because you emailed both, and they both independently were like, wow.
What did you say?
I would never reveal a secret.
But, okay, forgetting, like, that specific one, for founders cold emailing you, what would you say advice wise?
If they were cold emailing Neil,
just be genuine. The number of cold emails that you get where you’re like, there’s no thought behind this. You know, that it’s like a copy paste or edit the name or it’s very generic. You’re trying to in one email, grab someone’s attention. Because you know how they say first impressions matter when you meet someone in person. Yeah. Think about that from an email perspective.
I totally agree. And keep it short. Yeah. You suddenly get somewhere, it’s like, my god. If I can four scrolls down if you could have one word on your tombstone, what would you have? Blossom. Seriously? I fully blossoms. I hate to toot chastenly bugged. You see what gets out of this. It’s such a shame. The show will be so much more fun. On reflection, what did you do in the last twenty four months that you wish you hadn’t done?
Nothing. It’s all learning.
God. Fine. Arm wrestling a founder to ensure they took your investment. When you can’t win by any other way. Did you actually do this? Yeah. Where was it? Like, middle of the office?
No. It was in Dublin. It was for Tines.
Oh, wow. And you did you win?
I wish I could remember.
But you got the deal? Yeah. Yeah. Got the deal. Penultimate one. You mentioned your husband. I clearly have not mastered this one. How do you be fucking stellar at what you do and also have a very happy marriage and also a recent mother? How does that work?
It’s been incredibly conscientious about how you spend time, what matters, what’s important.
What have you cut out that you used to do that you no longer do if it’s, like, conscientious about time?
It’s funny that before I became the mother, everyone was like, oh, you become so much more efficient when you become a parent. And I was like, I’m already pretty efficient. Okay.
Not worried about that one.
Not sure I can draw more that way. But what it really opened up is everything is just a choice, whether I spend time on x or I spend time on y. And if I want to make x number of investments this year, I better be very deliberate in which teams I spend time with, where I say yes, where I say no, where I can add value, where I can’t. And that has been incredibly quite generous. I’m also very fortunate that my husband is the one person who will just call bullshit.
You need that. I am that in a mother. Who expects Chanel in return? I’d rather actually just speak bullshit and not have that. But I wanna finish on the next five years for you. So this is 2028. What has Blossom then?
Best performing fund at least in Europe, if not the world.
I’ve had so much fun doing this. Thank you so much for putting up with my completely wayward questions from mortality to portfolio construction.
Not sticking to squid. That’s it.
It’s cause I can’t read it while, like, engaging. I’m used to just having it. You’re amazing. I love that. And if you wanna see the episode in person, then you can do that on YouTube, and you can watch the full video there by searching for 20 VC. But before we leave you today,
· Sponsor read0 min · 477 words
Coda is the doc where teams can work on entire projects from start to finish with everything they need all in one place. Think about the way your team works today. All the work is spread across a variety of different document spreadsheets, and a stack of workflow tools. It’s really tough to focus on getting things done, let alone getting them done together, and this is why you need Coda. Coda is the doc that brings it all together by putting data in one centralized location regardless of format, meaning elimination of roadblocks that can stop your team in their tracks.
This is really what slows down productivity and collaboration. And with Coda, your team can operate on the same information and collaborate all in one place to get projects across finish line faster. If you’re ready to join the efficiency revolution with Coda, take advantage of this special limited time offer just for startups. Sign up today at coda.io/20vc and get a $1,000 startup credit on your first statement. That’s coda.io/20vc to sign up and get a startup credit of a thousand dollars. And speaking of tools we cannot live without, you probably know Brax.
Brax was the first corporate card for startups, but Brax has grown a lot since then to scale up right along with its customers. Now 90% of Y Combinator grads trust Brexit as their all in one financial stack. I get to speak to founders all day, and I know how important having the right financial stack is to their With Brex, you get fast access to high yield business accounts, high limit cards, and rewards like cash back and billboards to fuel your growth. Beyond that, Brex has the venture debt, financial modeling, and spend management solutions you need to run your startup globally and well.
So are you ready to make your future CFO proud? Learn more at brex.com/20vc. That’s brex.com/20vc. And finally, if Coder and Brex make your team work more efficiently, Intercom makes modern customer service software that really redefines how businesses support their customers, and their platform connects businesses directly to customers using powerful messaging and automation. Intercom enables teams to scale support without investing more resources, leading to happier customers and more efficient support teams. And Intercom is used to send over 500,000,000 messages per month and enables interactions with over 600,000,000 monthly active end users trusted by customer service teams at more than 25,000 global organizations, including Atlassian, Amazon, and Lyft Business.
Checkout this amazing offer. Eligible startups get advanced intercom features at a 95% discount, so do not miss out. Head over to intercom.com/20vc to find out more. As always, I so appreciate all your support, and what a show we have for you on Monday. We have the one and only Bill Ackman on the show on Monday, so stay tuned.