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20VCJul 14, 2025

Vlad Tenev on Robinhood's $85BN Resurgence

Tokenizing SpaceX & OpenAI · Building Nine Revenue Lines Over $100M · Why Crypto Will Be Robinhood's Biggest Revenue Line · Why Stablecoins Will Replace Banking Rails

With Vlad Tenev · Harry Stebbings

Full transcript · 58 min · 10,747 words · 2 speakers

Cold open

Everyone likes tokenization in principle but it’s not really as attractive when it’s being done to you. I think it’s important for the tokenization mechanism to work without the opt in of the companies that are being tokenized. I do think it’s a big problem that a retail investor can’t get access to Stripe shares. I’ve shared this viewpoint with Patrick and John and, you know, they give me some variant of, oh, well we’re just a small Irish family company, please don’t tokenize my shares. Shares.

Vlad Tenev0:00

This is 20 VC

Harry Stebbings0:29

Intro

Harry Stebbings

with me, Harry Stebbings, and I’m so excited for the show today. Robinhood is one of the most incredible stories of Wall Street in the last twelve months. Check this out. They have nine lines of business that do more than 100,000,000 in revenue. Net revenue is up 58% to nearly $3,000,000,000. They had a $500,000,000 loss in 2023. In 2024, it was a $1,100,000,000 profit. Stocks up roughly four x, market caps at, like, 85,000,000,000. Eighteen months ago, it was, yeah, like, $1,520,000,000,000. It has been the most insane turnaround.

Vlad is one of the great CEOs of our time, and I’m so thrilled to have him in the studio today. But before we dive into the show today,

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Conversation

Harry Stebbings4:24

Vlad, dude, it is so lovely to you back in the studio. Do you know what’s funny? When you were last in that chair, you had a market cap of 35,000,000,000, and today I think the market cap is about $85,000,000,000. And so it’s been a pretty good eight months.

Vlad Tenev

That was was that eight months ago, really? Yeah. Yeah. That’s amazing. And I felt pretty good back then. It’s always nice when the market cap goes up, things get easier, you walk a little bit straighter, people listen to what you have to say. We don’t look at it, of course. That’s what they tell you. You can’t pay attention to it.

Harry Stebbings

Is that the biggest load of BS in the company? Like, you know, I’m friends with Spotify and it’s a 148,000,000,000 now and I think he feels a lot better now it’s a 148.

Vlad Tenev5:01

He does. Yeah. I think it’s very difficult. I don’t know if it’s easier with other companies but my product pushes stock prices into your brain. By using it, it’s just hard to ignore. So I think it’s especially difficult for a business like ours.

Harry Stebbings

It’s the most meta thing, isn’t it, if you do, like, you guys looking at stock prices on Robinhood. Yeah. It’s like talking to him podcast about podcasting. I did just wanna start on that because it has been insane. I tweeted last night that it’s kind of the story of Wall Street bluntly, is just this insane rise of of Robinhood in the last year. If you were to put it down to one or two things, what do you think the street has appreciated that they did not before?

Vlad Tenev

We’ve been saying the same things and articulating a strategy pretty clearly over the past two years, really. And I think it just takes time to understand that it’s working. We’ve gotten fortunate in a sense that many things have worked very, very well.

Harry Stebbings

When you look at cost stabilizationreduction, to what extent is that efficient management and just becoming leaner versus AI introduction and AI being the driver of that?

Vlad Tenev6:05

AI is a big part of it and I think we have been pretty mum on how much we’ve been using it internally. I think we’ve been talking about it in very general terms and we’ve started to roll out products. Actually, Robinhood Cortex, our AI system rolled out to customers today. But the impact that it’s had on internal teams ranging from software engineering to customer support, like the really big internal teams, has been huge.

Harry Stebbings

In terms of software engineering, and Binance said it was 50% of Salesforce new code today, what would you say yours is?

Vlad Tenev

That sounds right. It’s difficult to say with these agentic systems, right? We’ve moved from GitHub Copilot, which is an autocomplete system to Cursor and now things like Windsurf where nearly all of the code is written by AI and the adoption rate within engineering for us is close to 100%. It’s hard to even determine what the human generated code is. If I had to guess, it’s the minority.

Harry Stebbings7:06

Customer support wise, you said that is the other big pillar.

Vlad Tenev

I think we’re best in class there actually, even stronger than the dedicated customer support AI companies in terms of what we’ve done there.

Harry Stebbings

And so you’ve built your own or you use off the shelf? We’ve built our own. Wow. Why did you decide that versus use off the shelf?

Vlad Tenev

Well, first of all, when we started, the off the shelf companies like Sierra for instance, they were just getting off the ground. The big companies that we were using were a big Salesforce customer, were not as developed yet and so we built a lot of things. For a company like Robinhood, a lot of the complex work is in system integration. It’s getting all of the data to answer customers’ queries and also we’re starting to do actions. Based on your query we need to do some kind of action and that requires a deep level of integration with our back end systems that I think most vendors haven’t really figured out how to do yet.

Harry Stebbings8:05

Why have you been quiet around it when the street clearly appreciates AI efficiency stories within public companies?

Vlad Tenev

I think we’ve been thinking about how to tell the story better. One of the things we’ve been thinking about is should we just have an event, like a product event like we just had in the South Of France?

Harry Stebbings

Oh, that sucks for a location, dude. Where are we gonna choose it? Oh, let’s do the South Of France.

Vlad Tenev

Yeah. Well, it’s probably not gonna be in the South Of France again because we just did that. There’s lots of great places to have events. Yeah, and I think there’s now enough meat and enough things that we can talk about that it would actually be a really cool event.

Harry Stebbings

Would you ever make your customer support tool a SaaS product that you would open source to everyone? I mean, Revolut has now done this with their HR tool.

Vlad Tenev

Yeah. We’ve had discussions about that internally. The challenge is the value is in the deep integration with our proprietary proprietary data. Data. I don’t know if we want to get into the business of like going into companies and doing deep integrations with their proprietary data. But generally I ask the question for everything, if we build a great tool internally, can we actually make it available as a service to others? Because that’s the way to ensure that it stays great. There’s external pressure from customers, not just internal teams.

So I’m a huge fan of that type of platformization.

Harry Stebbings9:19

Where do you think AI is not where you would most like it to be?

Vlad Tenev

There’s still a problem with hallucinations and there’s a lot of work that needs to be done to kind of like scaffold against that. That’s actually one of the things that was the origin for the company that I’m chairman of, Harmonic. Can we design a system that prevents hallucinations by design and ensures that every step of the reasoning is logical and follows from the previous one. That entails a different approach to generating AI output, one where every piece of output is checked before it comes out and there’s a very clear measure of correctness.

I think that’s gonna be an interesting system that will change everything.

Harry Stebbings10:04

We’re gonna get to Harmonic because it’s super exciting and congrats on the series B. Super exciting there. Thank you. The product expansion’s been insane. You know, I spoke to Neil Mehta specifically before, he said about the speed of product build. When we look at it, though, you started with, like, young first time traders, added options in crypto, attracted maybe higher risk profiles, then speculative traders, high volume spec traders. Robinhood Gold and Cash Management led to more. I guess my question is, how do you think about the different customer profile types you serve today and how has that changed over time in your thinking given the massive product expansion recently?

Vlad Tenev

There’s been one big change, which is recently we started thinking about not just the millennial and Gen Z customer but also the active trader. Yeah. Like the digitally native active trader and that’s a very different type of profile. You can almost think of them, they have some similarity with gamers. They’ve got like the screens, headphones, fancy keyboards and they’re just locked in to their system. And they have very specific needs. They need to be at the frontier of technology and innovation. They care about speed, they care about latency.

We really had to get into that customer’s head to design products like our futures ladder, like Robinhood Legend.

Harry Stebbings11:19

Why did you decide that was a market that you wanted to go after?

Vlad Tenev

We were kind of aware of this being a market that was important to us back in even 2019 but we weren’t really doing much about it. So we had our strategy that was we’re gonna make an extremely simple to use mobile app with zero commissions and we were targeting first timers because the thesis was, well, first timers would benefit from this. They like ease of use and commissions are really a big barrier if you’re starting with $100 Like that wouldn’t have been possible before. What happened was when we went live, we started getting active traders that were high volume incidentally without actually like going after that customer base.

And that was because the value prop of zero commissions was so strong that if you were someone that was paying a thousand dollars a month in commissions, you would do all of the fancy research elsewhere and just do your trading on Robinhood. The value prop was strong even though it wasn’t explicitly designed for that. And so we built an active trader business incidentally without even trying and we were aware of this. We were like, Wow, there’s a lot of our revenue, which is much higher than we anticipated when we modeled this first time investor business, is driven by a well defined kind of circumscribed chunk of our customers.

And we ignored that for a while because what we were doing was working very, very well. But in 2022, it became apparent that we weren’t treating this customer base well and they were even more important. They’re actually resilient. Since they’re active, they have like bearish strategies. When the market’s moving down, they remain active. When the market’s moving sideways, they can do multi leg options. From that point on, we realized we weren’t serving them well, they were churning to other platforms, they were outgrowing us and so we put some of our most hardcore people on the task of making Robinhood the best platform for active traders and not just serving them incidentally.

And I think that was actually the number one reason behind our business turnaround. It’s realizing that that was actually the core of our business and we needed to invest in it in order to have resources to do other things well. Do you think the memeification

Harry Stebbings13:30

of stocks is a good thing or not? When you have things that take public attention and really capture the zeitgeist, like, I think you bluntly put the CoreWeaves and the circles in them actually at this point, but the GameStop’s of the world. Is that a good thing because it actually brings more people into markets? They can learn. They’re entering the market for the first time. Or is it fundamentally bad because, bluntly, it’s not artificially inflated because it is real, but it’s not based on fundamentals?

Vlad Tenev

People are buying these stocks generally for a very different reason than a meme coin, for example. I think they legitimately legitimately believe believe that that these these are are going to be gigantic industries. CoreWeave, for instance, is one of the few opportunities that as a public markets investor, you can actually buy into AI, the growth of the AI industry. I mean, you think about it, what are your options if you want to invest in AI as retail? You’ve got Nvidia.

Harry Stebbings14:25

AMD.

Vlad Tenev

Yeah, Nvidia is $4,000,000,000,000 You’ve got Tesla where AI is maybe 10%, 20% of the story there. So you don’t have too many opportunities at sub trillion valuations. So when CoreWeave comes along, that’s like AI exposure at a lower level and people are interested in that. And then Circle, you have the stablecoin industry and people are betting that that’s gonna be a big thing and that’s sort of like clean exposure to stablecoins.

Harry Stebbings

In terms of availability of exposure, you guys did the fascinating new product, so to speak, in terms of the tokenization of kind of private companies. Talk to me about the decision around that new product. Take me to that room. What was the discussion like, and how did you come to the decision that this was a product you wanted to do?

Vlad Tenev15:11

Yeah. I mean, was very clear from the beginning. I actually wrote an article in the Washington Post in January that argued for tokenization and

Harry Stebbings

You said that tokenization will be the biggest innovation in finance in the last decade.

Vlad Tenev

Yeah, I said that yesterday. It wasn’t quite as clear, I guess, back in January for my Washington Post op ed. But I think there’s two benefits of tokenization that are very, very extreme. One is, like stablecoins, it’s gonna be the easiest way to get exposure to US assets if you’re outside of The US. So stablecoins, very popular outside The US for people that want to get their hands on dollars. In the same way, I think stock tokens will become the best way to get exposure to US stocks and other assets.

So that’s like the ex US use case. The use case that’s gonna be very powerful even within The US where we actually have decent access through Robinhood and other things to US stocks is illiquid assets that actually have not been successfully made tradable or accessible to retail, like private companies but also real estate and even things like art. So I think in The US that actually is very, very meaningful. We wanted to demonstrate that we have the technology built to do this outside The US. All that’s left is just details and in The US regulatory clarity.

We wanted to start with the two companies that I think are significant, hard to get, challenging but also in demand and that’s SpaceX and OpenAI, which incidentally were the two that I used as examples when I wrote my opinion piece on this.

Harry Stebbings16:51

I have more LPs than ever call me about access to both of them. So I completely agree with you in terms of those being the demand side. The question I have for you is just so I actually understand then, if it’s a token, it’s not equity or it is as a reflection of equity, what am I actually buying just so I get it?

Vlad Tenev17:06

I’d say the analogy is to a stablecoin. Basically, you think about it, we have some traditional assets in a box, we tokenize that one for one and the tokens actually get put on blockchains where they’re tradable. So for stablecoins, Circle for example has some US treasury bills and notes in a box that back the tokens that are freely tradable. In this way, we have access to private company shares or other types of exposure because OpenAI doesn’t have shares, they’re a non profit. So they have profit participation units and convertible interest securities that give shares upon a successful conversion to a for profit.

So OpenAI is particularly complicated but you can think of it as exposure in an SPV, like a traditional instrument that then gets held by Robinhood and tokenized and given to retail. They were a little bit upset by this. Yes.

Harry Stebbings18:04

Were you surprised that they were upset by it?

Vlad Tenev

I thought part of it was unfair. They issued a statement that said, you know, please be careful, which I thought was a little bit gratuitous. But I think it could have been worse. I understand from OpenAI’s perspective that they’ve got a lot of stuff going on, they’re trying to convert to a for profit, The last thing they want to deal with is, you know, some guy tokenizing their stocks. They don’t even understand exactly how that works but it’s sort of like a confusing distraction at best.

But I would say it’s in line with their mission. You know, their stated mission is to build artificial general intelligence and make sure it benefits all of humanity. So one way to make sure it benefits all of humanity and not just, you know, executives and wealthy investors is to make humanity have ownership of it, which up until now hasn’t been possible. Some of the most important companies of our time have not been accessible to retail and I think that’s a huge problem. Is there anything that you

Harry Stebbings19:02

would have done differently about the launch or the messaging?

Vlad Tenev

I think this like statement that it was somehow unsafe was not very positive for us. I mean, if you look at OpenAI Newsroom Twitter, this was actually the most popular tweet that they tweeted ever. It has like the most likes and reposts which surprised me. I didn’t quite think that it would resonate so much. I don’t know, I don’t know. It’s so new, don’t know if I would have done much differently. I think the problem is everyone likes tokenization in principle, right? But it’s not really as attractive when it’s being done to you.

It’s sort of like a digital nimbyism. Everyone’s like, Oh great, tokenization, kidding, make it happen over there. The problem that’s happened in private markets in general is the best companies have lots of options. They can raise money from anywhere. So they sort of like don’t consider retail. And that leads to this adverse selection problem where basically the only companies tapping retail are the ones that don’t have any other options. And that’s why all of the initiatives to give access to retail to these opportunities have failed thus far.

And so I think it’s important for the tokenization mechanism to work without the opt in of the companies that are being tokenized. And I think that’s actually the innovation that we’ve been able to drive. We figured out how to make this work without actually having the the companies opt in.

Harry Stebbings20:27

Are you fearful that regulation will stop that? Because if it works, this could be the biggest line of revenue in your business, no?

Vlad Tenev

I think it could be big. In The EU, it’s pretty clear. I mean, EU has clear crypto asset regulation in the form of MICA. In The US, more work needs to be done for sure. There’s two elements to it: accredited investor laws and also crypto laws, which both need to happen in order to truly unlock this. Part of the reason why we’re demonstrating this in the EU aside from just giving our EU customers access to all these amazing products is that it could show the rest of the world that there’s real value here.

And you heard the SEC chair Paul Atkins say, you know, tokenization is an innovation and the SEC has to stop putting up roadblocks and start embracing these innovative technologies. I think we’ve got support from both sides in effect to improve this.

Harry Stebbings21:20

How do you think about inventory? And what I mean by that is you mentioned the two then that are kind of the gold standard. Could you go as low as a series b? I mean, you look at Harmonic, I know you announced around, you know, today, they added it, Kleiner Perkins did it, you’re the chairman. There’s a lot of people who would love to buy into that Harmonic token right now if you put it on Robinhood. Does it go that low? How do you think about where the line ends in terms of accessibility?

Vlad Tenev

It’s a great question. My intent would be to go as low as possible. And it’s funny because we’re kind of straddling the crypto and the traditional finance side. And if you talk to crypto people, crypto people will tell you the future is on chain issuance. What you’re doing right now is like not ideal compared to on chain issuance where the equity goes on chain from the very beginning. What I tell them is nobody gives a shit about on chain issuance. Like the only place where people are even thinking about on chain issuance is like in your head.

What people want is capital as a service. If you’re an entrepreneur, you want capital in your bank account quickly and with as little friction as possible and I think that’s where this eventually ends. You should be able to go on Robinhood or maybe other services as well, maybe upload some information and actually you’ll be competing in a marketplace so there will be pressure, market pressure to make information that’s clear and as compelling as possible. You push a button and then money enters your bank account and you can get back to running your business.

That’s the logical conclusion. It’s capital at all stages but perhaps the most interesting is the earliest stages. And I think if we succeed in doing this, there will be more startups. It’ll become easier to create a startup.

Harry Stebbings23:03

I mean, it’s incredible and it kind of actually plays homage to what crowdfunding always promised to be Yeah. But never actually was. What does that look like then in terms of the rollout from that six to twelve months of tokenization and what assets you tokenize when and how you do it?

Vlad Tenev

Well, what’s live right now in Europe, fully live, is public stocks. Yep. And we’ve got about 200 plus of all the big ones. So we’re gonna continue to roll that out and get to thousands. We will make the private stocks tradable as well.

Harry Stebbings

Why does inventory matter in the thousands? When you actually look at, like, trading volumes and you see the concentration of names that trading volumes go towards, do you need much more than 200?

Vlad Tenev

I think that you never know what’s gonna become popular. There’s always a long tail and, you know, something happens in a random company, it’s interesting. And we don’t really want to be in the business of, like, picking winners and losers and what stocks you want to buy. We’d like to keep it simple and just say, generally speaking if it’s listed, we’d like to actually offer it to all listed ones. There have been issues where unfortunately sub dollar stocks are left listed for too long and some of these have turned into scams and I think that’s a problem we’d like the listing exchanges to deal with.

We’ve had to deviate from that to some degree. But ideally if it’s listed and we just turn it on and we’re good to go.

Harry Stebbings24:23

So we move from 200 to a thousand there. Great. What On

Vlad Tenev

the public stock token side, this product will progress in a couple of stages. We’re in stage one where every time we mint or burn a new token, we actually go to the market, to the Nasdaq or NYSE, to an actual exchange for every trade. So every time you buy, one new one is minted. And the second phase is we put these tokens on Bitstamp, our exchange. And so then you can trade the tokens directly against other cryptos and also dollars. That needs stage one because we need to have a supply of a significant number of these tokens minted before we can enable the liquidity.

So phase two unlocks 20 fourseven trading. And then phase three, you can actually interface with the blockchain directly and you can self custody, you can do all the collateralized lending and borrowing, all the DeFi, the self custody and that’s when things start to really get interesting. I think the crypto wallet will be a first class experience for all these tokenized assets.

Harry Stebbings25:27

Is that a $100,000,000 revenue line for you? Because you have nine products that are $100,000,000 revenue lines now.

Vlad Tenev

The crypto wallet up until recently has not even been monetized. I think we’re just starting to to monetize it.

Harry Stebbings

When you look at the nine, which do you think is most underappreciated?

Vlad Tenev

I guess I don’t really even think about it that way. I mean, we break it down as nine revenue streams but I just think of it as we get customers, customers become Robinhood Gold subscribers and once you’re a Robinhood Gold subscriber, we get you to use all of our products and increase your average revenue per user on the platform. We do break it up into business lines, we consider that, but it’s sort of a map of the world. What I really care about is the reality of how many customers do we get, how much money are they putting in the platform, are we serving all of their financial needs.

And I think you can slice and dice it by lots of different ways. If they’re putting all of their money in Robinhood, I think we’re happy.

Harry Stebbings26:28

In five years’ time, which do you think will be the biggest revenue generator?

Vlad Tenev

Crypto is interesting because right now crypto is sort of this like separate segment of the business. We look at it and the outside world perceives it as a different asset. How big is your crypto business gonna be relative to say your options business or equities business? It’s very much like this is a separate asset that you’re trading. But what we’re starting to see already is crypto is gonna be this layer behind everything. Everything is gonna be powered by crypto to some degree. What

Harry Stebbings27:01

do you mean by that? Just so I understand.

Vlad Tenev

Well, I’ll just give you an example. Robinhood Gold has an interest piece where you can earn interest on your cash. Well, as we get stablecoin out, crypto will have that as well. You’ll be able to earn interest on your stablecoins and that’ll be a significant business. And you might consider that part of crypto but that’s something that’s akin to a savings account. Prediction markets over time, you see overseas things like Polymarket. That’s a prediction markets business but it’s also powered by crypto.

Harry Stebbings

The joys of me is I have no ego and so I am not afraid to ask very stupid questions. I hang out with Jack Zhang from Airwallex who I don’t know if you know but he’s fucking brilliant. One of the most underappreciated founders. He’s very negative on the future of stablecoins. How do you see the next three years of stablecoins and would you share his negativity?

Vlad Tenev

I don’t know if I would go that far. There’s definitely use cases. I mean, I’ll just give you an example. Robinhood uses stablecoins for our corporate purposes. So, we have this use case where we trade a lot of crypto that requires settling with counterparties. Mean I if our customers buy a bunch of Bitcoin, we have counterparties that we have to send dollars to and they send us the Bitcoin back. During market hours, Monday through Friday, everything works fine because we can settle intraday. We can wire them dollars, they send us the crypto to our wallets and everything’s fine.

What happens on a weekend where the banking rails are closed and something’s happening in the crypto markets and we’ve got retail customers that want to buy billions dollars of crypto, you have a difficult situation potentially because we can’t move the money. So what happens is either you have to take counterparty risk, meaning you have to trust that one side will deliver the dollars eventually when they can and send them the crypto ahead of time, which is a tough one because counterparty risk multiplies if you have lots of counterparties.

Or you have to have lines of credit, lines of credit with your counterparties that are expensive. Or you have to pre fund in the bank accounts that you have which can be different, you know, all the counterparties tend to have different bank accounts unless you force centralize. And so you have to pre fund and plan for what could be an insane amount of volume and that’s very capital inefficient.

Harry Stebbings29:23

I literally have goosebumps listening to these different options and shit.

Vlad Tenev

Yeah, it’s not good options. And, you know, we had to deal with this in 2021 and our solution was to raise lots of capital and pre fund and hope that it was enough, right? But now with stablecoins, we can just send you the dollars over the weekend, they instantly get to our counterparties, they can send crypto back. Problem solved. So that’s a real use case and that’s led to us adopting it. So the twenty fourseven movement of dollars in real time is a real thing. And I don’t think you can argue that outside of the stablecoins have become the easiest way to get access to dollars for retail.

And I think that’s a real thing. They basically obsoleted American Express travelers checks which, you know, foreigners and countries with depreciating currencies would like stockpile these things to keep their money. Are you ready for

Harry Stebbings30:17

a really unfair one? Let’s see it. Of the nine products that do a 100,000,000 in revenue, if I forced you to shut one down today because of focus, which would you shut down?

Vlad Tenev

Instant withdrawals revenue. Yeah. So we make money from customers withdrawing money from Robinhood into their bank account instantly. It’s a good business for us. How big a business is that? I wanna say this is nine figures. I mean, we can check that but I think that’s one of them. But yeah, it’s a big business. Our GM there is very proud of this business and he hates when I say this but I tell him, hey, if your business goes to zero, I would not be upset because that would mean nobody’s withdrawing money from Robinhood.

If it’s just like everyone just keeps their money in Robinhood all the time, we feel pretty good. So one of the goals we have is remove all reasons why someone would wanna move their money out to an external bank account.

Harry Stebbings31:08

Answer. It’s like being in a job interview and being asked your biggest weakness and you’re like, I just worked too hard. Okay. Me and you’ve got a whiteboard. We’re planning a new product. Chalkboard. Oh, god. I hate what was wrong with me at school. What product have you not done that you would most like to do?

Vlad Tenev

Private markets is one that I’ve been very excited about. I think we have a plan to do it. The time between having an idea and executing on it with a new product has decreased quite a bit. I mean if you told me six months ago that I’d be sitting here embroiled in some controversy because I’ve tokenized private markets and we’ve been able to deliver that to customers, I would’ve been surprised but the team has been executing unbelievably well.

What we talked about earlier, which is still in the future of having this like capital as a service offering, if you just press a button and money is deposited in your account whether it be a business account or a personal account, I think that would be quite meaningful.

Harry Stebbings32:10

The one that no one can crack and everyone wants to, people have tried, Nick at Revolut wants it, is the, like, ultra high net worths and the super high net worths who are with Goldman or with Picked A or with JP. Do you want that market?

Vlad Tenev

Yeah. We’re interested in that market. Think How do you win it where others haven’t? I don’t know if a lot of people have really tried very hard to be fair. I think that people making a $100,000 a very nice market too and I think it can be very, very tempting to go up and say, Okay, why don’t we serve the people making a million, 5,000,000? And ultra high net worth, like if you can literally be my family office, I think that is an attractive proposition. And actually that’s my goal, I’d like to have all of my personal stuff under Robinhood and I don’t think we’re very far from being able to service my needs adequately.

Harry Stebbings33:02

What do we not have today that we do need to service your needs?

Vlad Tenev

Yeah, so private banking, which by the way we’re rolling out happening very, very quickly. To my knowledge, this is the first digital private banking product that’s really designed for I mean private banking has been a very brick and mortar experience. All of the features require require a branch. Nobody has been able to crack how to deliver that service without a branch. And I’ll give you an example, cash delivery. I don’t know if you heard about this cash delivery innovation which I’m very excited about. One thing that high net worth individuals have access to from private banking is a cash truck.

So, I was like floored by this when I got to the level where this could happen but like First Republic Bank which is now sadly funked, had the service where cash would be delivered to your house and, you know, you don’t have to go to an ATM. They offered it for larger amounts of cash and it would come in an armored vehicle.

Harry Stebbings

I don’t know anyone that has ordered a cash delivery in the thousands from a cash truck. I’m with Goldman. I don’t think they fucking do cash trucks.

Vlad Tenev34:07

Is that actually a thing? It was a thing. It was why we love First Republic Bank because going to the bank and going to an ATM is annoying, much more convenient to have the cash brought to you.

Harry Stebbings

Do you still use cash?

Vlad Tenev

Yeah. Yeah.

Harry Stebbings

Wow. For what? Tipping. Oh, you’re American. You don’t tip? No, this is an American thing.

Vlad Tenev

Yeah.

Harry Stebbings

Why do you need like $50 in cash?

Vlad Tenev

You’ve got a tip. I’ve a lot of people that give me services, you know, you gotta tip them all.

Harry Stebbings

It’s amazing.

Vlad Tenev

So And also I have people that work for me that use services too and they have to tip people. So there’s like a whole operation. So you’re gonna do cash strokes?

Harry Stebbings

Amazing branding. Can you imagine, like, DollarHood cash trucks?

Vlad Tenev

Yeah. I don’t think we wanna operate the trucks but we asked ourselves what would this look like if this was a mass market product? Okay. Not everyone needs an armored truck going to their house and that’s quite expensive. But everyone gets a DoorDash or a Deliveroo like you have here, right? Can we solve the needing to go to an ATM problem for you and just get the cash delivered to you? Either if you’re at your or if you’re out somewhere and you need cash. And this has happened to me a lot of places, you know, my wife gets her hair cut, she wants to pay in cash and then I have to go look for an ATM.

It’s annoying. So, yeah, we’re gonna solve that problem by combining the logistics of on demand delivery with all the work that we’re doing in finance and you’ll get cash delivered to your house. So nobody’s been able to figure out how to handle the ATM problem, right? Nothing ruins the private banking vibe more than having to go to a seven Eleven or a CVS to have to withdraw cash. It’s not a premium experience. You also don’t want to send customers to some other bank. I’m sure Citi is great but I don’t want my customers going to Citi if they’re a private banking customer.

So how do you do a branch list? People still have these needs where you have to go to a branch? Well, you should bring the branch to the person. I think that’s a thread that we’re gonna pull on. And that’s what high net worth individuals have, they have people coming to their houses for all of their needs. If you need a notary, they show up to your house. If you need to buy a watch, they’ll show up at your house. That’s the goal. I think that’s how we have to deliver it to to our customers.

Harry Stebbings36:22

The thing I think is so interesting with your business is the different insertion points that different players have taken. And so if you look at yours, when you think about, like, commission free trading being your insertion point into the first customer base, when you look at Revolut, it’s, you know, FX is the core. When you look at Monzo, it was actually just like the current account. It’s a hard one to get first, but the current account was the core. And then each expand from there. If I’m totally honest, and I hope I can say this knowing you a little bit over the years now, I thought yours was kind of the lightest in terms of, like, commission free trading.

It feels, like, looser, but I was clearly wrong when I look at what you’ve done. Why has actually commission free trading been the best insertion point or was it not, it was just execution alone that was?

Vlad Tenev37:05

I think that’s a good question. I think that you could build a big business with all of these insertion points, right, and these guys have. I mean, Monzo and Revolut have done very, very well, big impressive businesses. Do you whine more about Revolut or Chime? I think I’m more impressed by Revolut. You know, Revolut’s got product velocity, international scale, strong founder, impressive guy. I don’t think we like butt into each other very much. Chime, we don’t butt into very much either because they’re targeting sort of paycheck to paycheck customers.

Their customers aren’t really investing. Investing. But we’d like to get into there too. We’d like to continue to go down market and eventually serve someone that doesn’t have money to invest. I do think that the end state of Robinhood involves the current account as well. We have to get people’s paycheck. It’s just easier that way if you can have everything go through Robinhood.

Harry Stebbings

What is the timeline to that, do you think?

Vlad Tenev

Well, banking’s rolling out very, very soon, imminently to the first customers.

Harry Stebbings38:03

How do you think about the regulatory tactics that have been done by Monzo, Revolut, Stalin, where they’ve really gone for the banking license? When you sit back and analyze that, how do you reflect on analyze that?

Vlad Tenev

It’s different depending on the jurisdiction. In The US, banking license has traditionally been very onerous. You have folks in your board meetings approving new products, so that’s tough.

Harry Stebbings

You do in The UK, Monzo.

Vlad Tenev

And, you know, Revolut, to my knowledge, doesn’t have a banking license here and it’s been fine for them.

Harry Stebbings

It’s bluntly been the advantage which is it’s enabled a product velocity that Monzo weren’t able to have because they had regulatory bluntly provisions which meant they couldn’t move that fast.

Vlad Tenev

Yeah. There are certain advantages in the other direction which is if you want to be someone’s bank, you can say that we’re a bank and some people really care about that.

Harry Stebbings

Behind all of this is actually the machine that makes it. You know, Neil at Meta is, I think, a very dear friend of yours, and he responded when I asked him, I love Vlad, all in caps. He asked very specifically, how did Vlad go from a culture and company that shipped almost nothing to sorry. It was his words, to now shipping at the most extraordinary pace, as specific as possible?

Vlad Tenev39:15

We were kind of gummed up in 2020 and 2021 trying to scale. We went from end of twenty nineteen, we had 800 employees and we had 200 or so million in annual revenue. Still a big business but by the end of twenty twenty, we had close to 1,000,000,000 in annual revenue. We quadrupled the business. That was tough because it happened while we were remote, we were dealing with pandemic, we hired all these people. I think in hindsight we ingested too many people, it became hard to operate.

You know, these were new people that didn’t know how to work with us, we were all remote. We had to also scale customer support. This was before AI. So if we quadrupled our customer base, we had to more than quadruple our customer support team because frankly we weren’t even doing a great job with the folks we had back in the day. So it was making sure we have really, really good talent that involves some cultural changes to reorient the company post COVID, bringing people back into the office so we could onboard better.

Harry Stebbings40:20

How important is being in person? I make sure everyone’s in person for all of our companies.

Vlad Tenev

I’m a big in person bull in general. Yeah, I think we’ve operated much better since we and it was actually very painful for us because we went remote first. So, I had to like pull that back entirely which pissed a lot of people off. It

Harry Stebbings

as bad as you think? A lot of people are like, well, I can’t pull it back. I think very few doors around sheet one way.

Vlad Tenev

Totally. There’s no one way doors encountered. It can be done. We’ve done it, which I think is a great example. Okay.

Harry Stebbings

So we’re back in office, we have new personnel. Anything that you’ve done to really fucking supercharge product delivery, iteration shipping?

Vlad Tenev

I think AI has been important. I think there’s probably like 12 little things that you just go and do. If you really want to ship fast and deliver fast, you have to orient your culture towards optimizing for that. It’s difficult in financial services especially because you also have to protect people’s money and be safe. And I think it’s an important thing to not treat these two things as things that counterbalance each other. Oh well, we can’t ship fast because that compromises safety. You have to say, no, I want you to do it at high quality, which means delivering it safely, but also once you know what to do, executing relentlessly.

Harry Stebbings41:39

That’s relatively like Steve Jobs. No, I want it beautiful and today. And fast. I totally understand that. What’s your framework for deciding what new products to do versus not do?

Vlad Tenev

I think I follow my intuition quite a bit. Do you agree with dictatorial style of the leadership? I think that certain things have to be top down. The vision has to be top down. How many direct reports do you have? I think it’s about fifteen, fifteen to 20. I think you know when it’s necessary because it’s very, very clear when something needs to be top down because you have people that aren’t agreeing with things. They’re like disagreeing with each other. And I think if that goes on for too long and it’s not intentional that’s probably a sign of some form of dysfunction.

And that’s when you need to be top down. But I don’t think you have to be top down to an extreme degree. That’s the difficult part. What I try to do is be clear about where we’re going and what the end state is and give people who are in the details and can focus on their thing a lot of autonomy to how you achieve the actual thing. And then they become owners of it, they become accountable to it. So I wouldn’t be top down and dictate exactly how everything is done.

For some things I’ll have opinions. The products that I’m very close to, how the events are done, how it’s announced. I want to make it clear that, you know, my GMs, the product leaders, the folks that are close to the ground can overrule me and I just encourage them to actually yell at me and tell me I’m being an idiot when they think so.

Harry Stebbings43:09

What element of your leadership do you know is bad but continue to do regardless?

Vlad Tenev

I’ve been accused of having low emotional intelligence. Intelligence.

Harry Stebbings

Do you work on that or do you just accept that, hey, that’s part of me?

Vlad Tenev

I try to work on it a little bit. Maybe I’m inept, but I don’t know. I consider myself somewhat emotionally intelligent. Do you

Harry Stebbings

tie your happiness to the performance of the company?

Vlad Tenev

I try not to, but it’s it’s sometimes hard to avoid. I mean, just think about it. I’m happy now. In 2022, I was kind of in the dumps and it took an inordinate amount of effort to, like, climb out of that.

Harry Stebbings

I can’t remember who it was, but someone asked, did you ever feel in the dumps that it actually wouldn’t work?

Vlad Tenev

I never really felt like the company was in danger of going bankrupt or anything. The good thing about 2022 is we’d raised 6,000,000,000 in cash in 2021 which, you know, can be a good thing and a bad thing but This

Harry Stebbings44:07

is before you went public.

Vlad Tenev

This was after we went. 2022 was after we went public. We raised a bunch of cash in the IPO, think 1.5 to 2,000,000,000 but also during GameStop, we raised like 4,000,000,000. So, we had a lot of cash but it was painful and I did ask myself whether I was like the person to do this, right? Because I went from leading a growing startup that went public and and that was a nice capstone. Many people consider going public to be sort of like a end goal in and of itself.

And then I was like administering a reduction in force and leading a turnaround. Do you like being public? I’ve never met a public CEO who actually likes it. I like being public actually. You do? I do.

Harry Stebbings

Why?

Vlad Tenev

I think it’s great because we flipped, in my head at least, from thinking about all the public company stuff like earnings and all of that, from being a nuisance to being just a fun opportunity to connect with our community of shareholders and retail investors. So if you look at our recent earnings calls, I don’t know if you’ve seen them, the vision is it’s like a postgame press conference. So, I’ve got the Robinhood logos behind me and Postgame the big press conferences are a lot of fun.

They’re fun if the team wins or if the team loses because, you know, if the team wins, you’ve got them wearing the nice designer clothes, they’re feeling confident, they’re talking good, you know, if you’re rooting for the team, want to see them win. If they lose, sometimes you get dirt about like what player is not pulling their weight or, you know, they come in with like the towel over the shoulder and getting railed by the press, like you played bad, why did you not get any assists, why did you only score seven points.

So, you know, getting a star player getting railed on by the media after a terrible game is always entertaining. This is like the business equivalent of that, really.

Harry Stebbings45:54

Do you think Stripe should go public?

Vlad Tenev

I think Stripe can do whatever it wants. Obviously, they can raise infinite amounts of capital from the private markets to run their business. I do think it’s a big problem that a retail investor can’t get access to Stripe shares which has been a category defining company. I’ve shared this viewpoint with Patrick and John and you know, they give me some variant of Oh, well we’re just small Irish family company. Please don’t tokenize my shares.

Harry Stebbings46:22

Me see. Dude, I’d love to do a quick fire round. I could spend all day talking to you. What have you changed your mind on most in the last twelve months? Prediction markets.

Vlad Tenev

Prediction markets is kind of an interesting category of thing. Some people consider it gambling, so you have the whole like, is it gambling or is it investing controversy that we’re continuing to contend with. It’s sort of the bane of our existence to some degree. I believe it’s investing, many people believe that it’s gambling and it’s also like is it gonna be state regulated, is it gonna be CFTC federally regulated like a future. So So I think we have lots of debates about what that looks like in our product from separate apps, separate tabs, separate brand to the other spectrum, just fully integrated which is basically the direction we’ve gone.

That’s a heady one, that one’s at the frontier. Private markets I’m guessing is gonna be tough to navigate. There’s a lot of people that don’t like what we’re doing there. But I’m quite motivated to actually make that work, so I think we’ll ultimately prevail there.

Harry Stebbings47:24

Which competitor do you most respect and why them?

Vlad Tenev

I think Revolut’s a good one. Revolut, you know, you can tell the culture is in a good place. That’s the no bullshit company that cares a lot about winning. I think it’s pretty clear. So respect them tremendously. I respect Coinbase. I think they’re a technology company in our space. We come across them quite a bit. We collaborate in some ways but no bullshit, founder led. I think they’ve done very well. And I think there’s a lot of smaller players that also are hungry and doing well.

Any

Harry Stebbings

that are non obvious but super interesting?

Vlad Tenev48:00

I think altruist is somewhat interesting as a competitor. Have you heard of altruist? It’s funny. It’s great. We have all these competitors in all these different fields. Well, you do

Harry Stebbings

everything, dude. There’s quite a lot to compete with.

Vlad Tenev

Yeah. Altruist is kind of our competitor in the RIA custody business, the products we offer to advisors to serve their end clients. Their pitch was, we’re Robinhood for advisors. They do some things very, very well and we believe we can be Robinhood for advisors. They have a CEO who’s a good looking guy, he’s kind of hanging around all these advisory conferences and, you know, we entered that space via acquisition a couple months ago. So that should be interesting.

Harry Stebbings

We put this in yesterday and I stalked the shit out of you. And you’ll be impressed, I think, by the level of stalking the shit out of you I did. Let’s see. I hear that you now have a personal trainer and you didn’t for many years. You solo trained for many years.

Vlad Tenev

Well, you didn’t see my men’s health article, did you? No. So I was in men’s health about a year and a half ago. I didn’t get the cover, unfortunately. Fuckers. Which I thought was very disappointing. I think I deserved the I Mensch health didn’t have the money back then. I can

Harry Stebbings49:13

order you a cash truck if you’d like one.

Vlad Tenev

But anyway, there’s a Mensch health feature on me working out with my trainer and I think for that one, I deadlifted close to 400 pounds, but they they showed the picture of me deadlifting one thirty five for some reason that can’t stop them.

Harry Stebbings

Right here. It’s gonna be beautifully visualized for this video. Wow. Well done. Thank you. So how did, like, training change?

Vlad Tenev

I had a bad back injury. Right around the time I had my first child, I was, like, lifting incredibly heavy weight and I popped the disc in my back. So I had surgery scheduled because I literally couldn’t get up from a seated position without excruciating pain going up my leg. So I had the surgery scheduled. At the last minute I kind of bailed from it, I’m like, it’s feeling a little bit better. It took two years to become pain free from the time I popped the disc.

Then I kind of like rebuilt from first principles. So during COVID, I started working with a trainer and for the first year when we were all remote, we were doing body weight and dumbbell stuff only. And then gradually over time, I got into like lifting heavy, doing barbell work again, but it was just going from working out by myself, as you said, to like rebuilding my form and doing up, like, just it’s it’s like a basketball player rebuilding their free throw. I had to just do everything properly starting with very little weight.

Harry Stebbings50:38

I was sold when I heard that you’re in man’s health. That’s the coolest thing that you’ve said for the last hour. I’m still super impressed. What purchase under $500 has had the biggest impact on your life? Total washlet. What is that?

Vlad Tenev

You’ve never heard of this Japanese toilet? No. Yeah. You don’t use Luro? I do, but for drying only.

Harry Stebbings

Yeah. This must be so disappointing when you go to a place without it and you’re like, shit, I’ve gotta go back to the old way.

Vlad Tenev51:04

It is disappointing. Yeah.

Harry Stebbings

I’m sorry. Let let me just make sure if next time you’re here, we’ll get one of these for you. You should get

Vlad Tenev

one. Yeah. I mean, it’s it’s fine. I just try to avoid using the bathroom. You’ve opened

Harry Stebbings

my world to cash trucks and not. That’s amazing.

Vlad Tenev

Japanese toilets. Japanese toilets, dude. They even have a portable, actually. If you don’t wanna spend the $500 for $30, you can get this little thing that’s battery operated and you can take with you. If you wanna go to 10,000, you get the full toilet.

Harry Stebbings

Oh, well, I’m sold.

Vlad Tenev

Yeah, that has some nice features. That is. I’ll ask for it for Christmas. What’s the biggest advice on marriage? I’ve only done it once, so I don’t have I don’t have voluminous advice. You don’t but you’ve been through a shit ton. I mean, Christ, Vlad. Yeah.

Harry Stebbings

And you’re still together.

Vlad Tenev

My wife and I would disagree with this. I think she’s more of like You know the movie Severance? Yeah. She would prefer a more severance like existence where it’s sort of like, I come home, I don’t really think about work and, you know, I take off my work clothes and I’m in like home mode and there’s sort of more strict separation. I prefer closer to like full integration. My work people coming into my house and hanging out with my kids and me doing a meeting while I’m on vacation.

You know, my kids coming to work, so it can’t just be one way, it has to be both ways. I think that’s one thing we disagree on. But I think there’s something also about just like full unconditional commitment where you just know that if you have an issue or a concern, you can can work it out.

Harry Stebbings52:37

Penultimate one, which one was the hardest, oh shit, that turned into a good thing? So for example, when I was 17, I was kicked out of school for being heavily like, very bulimic. Yeah. And because of that, I went to this really loose school where they gave me loads of free time and I started a podcast.

Vlad Tenev

Oh, amazing. Being public through 2022, seeing our stock go from I don’t know what it was in 2021, irrationally high perhaps, but it was still high after we went public, down to being worth below cash was a very And that’s

Harry Stebbings53:08

offensive, isn’t it?

Vlad Tenev

It was below cash. So people were betting that we would just, like, waste our cash and never be profitable. It was offensive in hindsight. It was tough and and I think that, in hindsight, led to us making a bunch of decisions and investments and, like, responding to it in a very positive way that now we’re we’re reaping the benefits of.

Harry Stebbings

Okay. Final one for you. Where is Robinhood? And you can choose the time frame in five or ten years time. But where is Robinhood in five or ten years time?

Vlad Tenev

Well, the vision behind Robinhood is to make it possible for everyone, whether they be an individual or a business, to buy, sell or hold any financial asset or conduct any financial transaction. That involves us going from US primary to fully global and from retail only to serving not just retail but business and institutions.

Harry Stebbings54:01

Dude, I so appreciate you. I so appreciate all you’ve done for me. You’ve always been so good to me. Thank you for joining me, this has been so much fun.

Vlad Tenev

Always pleasure.

Harry Stebbings

Now before we wrap up today, I just wanna say Vlad first came on the show six or seven years ago when we were very small. I was very young. He’s been a friend, a mentor, a supporter for the last five or six years. He’s just an incredible dude. I’m so grateful for the friendship, and he was incredible there. If you wanna see the episode, you can watch it on YouTube by searching for 20 VC. That’s two zero VC. But before we leave you today,

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Harry Stebbings

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